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How We Handle Your Privacy at stars 77

Your account, payment details and personal information are at the heart of how we operate.

Data encryption on all transactionsSecure account authenticationLocal payment method protection

What We Collect and Why

stars 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with stars 77, we collect your name, email, phone number, payment method details and account activity to verify your identity, process deposits and withdrawals, and keep your account secure. We also track gameplay data to understand how you use our lobby—this

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helps us improve live tables, slot rooms and our sportsbook. We do not sell your data to third parties. Your information is stored on secure servers; access is limited to our support and compliance teams. Depending on where you play, local law may require us to
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retain your records for a set period. If you have questions about your stored data, contact our support team during operating hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Live Chat

Speak to our support team in English via live chat in the lobby. Available during core operating hours; response time under 5 minutes for privacy-related inquiries.

Email Support

Send privacy concerns, data access requests or deletion inquiries to our compliance inbox. Expect a reply within 24 hours with detailed guidance on how we handle your information.

Account Settings

Update your personal details, linked payment methods and communication preferences directly in your account settings. Changes take effect immediately; no support ticket required.

SECURITY & CONTROL

How We Safeguard Your Privacy

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS, plus withdrawals and account access, travel through encrypted channels. Your payment details never touch our unencrypted systems; they're tokenised and verified by payment processors.

Cookie Transparency

We use cookies to remember your login, language preference and game history. You can control cookie settings in your browser; disabling them may limit lobby features but won't affect account security or payouts.

Data Retention

Account data is kept as long as your account is active. If you close your account, we retain transaction records where local law permits for fraud prevention and dispute resolution, typically 3–7 years.

Third-Party Access

We share data only with payment processors, banking partners and regulatory bodies where required by law. We do not share your gameplay or personal details with marketing firms, affiliates or game studios.

Account Control

You can request a full copy of your data, update your profile, or ask us to delete non-essential information via live chat or email. Requests are processed within 14 days; critical account data needed for payouts is retained.

Password Security

Your password is hashed and salted; we cannot see it. If you forget it, we verify your identity via email or phone before sending a reset link. Never share your password with anyone, including our support team.

Privacy Policy Questions Answered

Your account becomes inactive immediately, but we retain transaction records, withdrawal history and identity verification data where local law permits—usually 3–7 years for fraud and dispute prevention. Personal details like email and phone may be anonymised earlier on request.

Yes. Contact our support team via live chat or email with your account email address. We'll send you a complete data export including account activity, deposits, withdrawals, login history and game sessions within 14 days.

Your payment method details are tokenised and never stored on our servers in plain text. Each transaction is encrypted end-to-end and processed through PCI-compliant payment gateways. We see only a masked reference, not your actual card or wallet number.

Only our support, compliance and fraud-prevention teams can access your data—and only for account security, identity verification, withdrawal confirmation or legal compliance. No game developer, marketer or affiliate can see your details.

We send account alerts, deposit confirmations and withdrawal notifications by default. Promotional emails or SMS depend on local law and your preference settings. You can opt out of marketing communications in your account settings at any time.

We use cookies to store your login session, game preferences and language choice. Analytics cookies help us see how the lobby and live tables perform. You can disable cookies in your browser; this won't affect payouts but may limit some features.

You can close your account anytime via settings. Deletion of personal details depends on local law—transaction records for disputes and withdrawals are typically retained 3–7 years, but identifiers like name and email may be anonymised sooner on written request.

How We Handle Your Privacy at stars 77

Privacy Questions – How to Contact Us

Live Chat

Email Support

Account Settings

How We Safeguard Your Privacy

Encrypted Transactions

Cookie Transparency

Data Retention

Third-Party Access

Account Control

Password Security

Privacy Policy Questions Answered

01 What happens to my data if I close my account?

02 Can I see all the data stars 77 has collected about me?

03 How do you protect my payment details when I deposit via DANA, OVO, GoPay or QRIS?

04 Who can access my personal information inside stars 77?

05 Does stars 77 use my data to send marketing emails or SMS messages?

06 What's your policy on cookies and tracking?

07 Can I request deletion of my account and all associated data?

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